Terms and Condition

Refund Policy: - 

- We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.

- Damaged products are returned to our warehouse and has been quality checked.

-Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

-If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Shiv Shakti Hardware Store team will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

Details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Shiv Shakti Hardware customer support team asking for.
-Bank Name
-Account Number
-Account Holder’s name
-IFSC code
Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

-In case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

-It takes 7-10 working days for the money to be credited to your account.

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